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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
CommTech4
Aug 14, 2018Aspirant
I installed the firmware that you provided and it seemed to address the wireless portion of the problem but the ethernet connections still malfunction. To sum up the issue again, everyday the connections would still be there but without internet access. When this would occur, I would still be connected but unable to access the router menus until a reset had been completed. After installing the firmware that you provided, the issue doesn't happen over wifi and I'm also able to reach the router menu through those wireless connections. It would appear that my wired devices are showing a failing static ip although nothing is static. It also shows my ip address on these wired devices as random ip addressess and not those that were assigned through DHCP. This problem only seems to occur the next day and it will last until the router has been reset. I wanna get this fixed in the next few days before my return window expires and I'm stuck with a $300 brick.
Netduma-Fraser
Aug 15, 2018NetDuma Partner
If you give the wired devices static IPs does that resolve the issue? If not I'd highly recommend contacting Netgears 24/7 support number to see if they can help.
- CommTech4Aug 15, 2018AspirantI have and it still happens. Anything that needs a constant a connection like my security equipment or my wife's work computer loses its internet connection. Intermittent things like my smart thermostat are fine.
- Netduma-FraserAug 15, 2018NetDuma PartnerOkay give NG a call and hopefully they can help
- shlayerhkAug 15, 2018Aspirant
do you mind sending me the firmware to try and solve some issues I am having with connection drops? thanks