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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
CooLRuNNinGS
Aug 17, 2018Tutor
I have an issue in that when my xbox on is in instant on mode I lose my wired connection to my XR500. The only way to resolve is to reboot the router. Happens everytime my xbox is in instsant on, which is nnoying as I try and leave it in this mose in order to download updates etc. Nothing else loses connection, just my xbox. Tried all sorts to resolve this but cannot find a solution. Very frustrating.
Netduma-Fraser
Aug 17, 2018NetDuma Partner
I PM'd you with a firmware to try
- playsalldrumsAug 17, 2018TutorI still loosing internet to devices never had a problem with my Asus 1900. I replace XR500 with the Asus and no more drops I just wanted to get a better router I 40 devices on 150/150 fios. Internet
I see some problem with Netgear before they promise the world and babysit a rounter- Netduma_JackAug 17, 2018NetDuma PartnerAre you on the firmware that fixes the drops? I can send you the firmware if not.
- Retired_MemberAug 18, 2018
Hate to say it, but i'm starting to experience these drops as well.