NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
SneakeyPetey
Aug 19, 2018Aspirant
Having same issues here. Very frustrating. Is this firmware from this post not the current firmware now? If not, can you please provide to me.
Netduma-Fraser
Aug 19, 2018NetDuma Partner
Sent you a PM
- SneakeyPeteyAug 19, 2018Aspirant
I received the file but it wont open. Says 'the disc image file is corrupt". Went to folder > right click > mount. Am I following the steps correctly?
- Netduma-FraserAug 19, 2018NetDuma PartnerYou need to upload it to the router in Settings > Administration > Firmware Update