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Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
So the firmware you provided worked for 5 days, then last night the router lost all internet for about a minute, then it booted back up. Any suggestions is appreciated.
I gave in and called my isp I guess all my problems are because of my isp they said they could see my Internet shorting in and out on there end.
- So it did an automatic restart? That's a different issue. Could be DHCP Lease Renewal, have you had it again since then?
i get DHCP Lease Renewal multiple times per hour and i lose internet connection all the time whats up with this router not worth the money ...
- @soupie, that could be to do with the WiFi. Disable Smart Connect and connect the TV to one of the individual bands instead.
I will also send you and iTatze and PM with firmware to try.
- Yeah it just happened again 5 days later after the last time I posted. So it seems every 5 days the DHCP lease is getting renewed? Is there a way to resolve this?
- In reviewing the logs I see an entry for new lease allocated. Is there a way to prevent this from happening every so often?
