NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
cment77
Aug 28, 2018Tutor
Hello. I'm having the same connected Xbox One X internet dropping issue. But mine seems to happen overnight when waking the Xbox from sleep. I don't have any problems when connected and gaming. Would the firmware you are passing out help?
CooLRuNNinGS
Aug 28, 2018Tutor
This is exactly the issue I’m having. Xbox one x starts from sleep mode after being turned off overnight and no internet. I have a wired connection. The firmware hasn’t solved my problem unfortunately
- FURRYe38Aug 28, 2018Guru - Experienced User
Try disabling Instant ON feature onthe xbox. Does it happen still? If so, I recommend contacting MS support and have them review this. This seems to be there issue and should be looked at by them...
CooLRuNNinGS wrote:
This is exactly the issue I’m having. Xbox one x starts from sleep mode after being turned off overnight and no internet. I have a wired connection. The firmware hasn’t solved my problem unfortunately