NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I am also experiencing Internet dropouts with my router. I had no issues in the first week, aside from cable issues that got fixed. A week or so later, my router started dropping connection to the Internet multiple times throughout the day. I contacted tech support and they told me to change the channels on my 2.4 and 5 ghz networks, which seemed to shorten the dropout times, but that's about it. Any help in solving this problem would be greatly appreciated.
- I sent you a PM with firmware to try
Thank you Fraser, hope this firmware helps.
So an update for me, I tried out XR500-V2.3.2.26 that you guys sent me and it caused more outages than it fixed. I rolled back to the official release firmware and it's not perfect, but more stable connections for me.
- I also have NH mesh extender.
I have not had any issues since purchased in May, now having constant drops and poor negotiation between router and extender. Of course 90 day support is over, had to purchase support contract via Netgear. đĄ After contacting Support, got extender working but few hrs later same issue dropping. Iâve done rebooting and works temporarily. I was on hold for over 1/2hr after being on phone for an hour with tech support waiting for L2 and supervisor couldnât get through. Frequent drops are why I got rid of Linksys and came to Netgear. Sorry for long rant.
