NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Just purchased the xr500 and I'm having constant wifi signal drops. I have a Xbox onex that's hard wired and my internet is stable on that but anything on wifi loses connection.
Current ISP is att Uverse gigapower, 1000mbps up and down
Have tried a factory reset already
In the logs there is a IP address 192.168.1.64 which is not showing as any item on network monitor which shows as a being blocked
Smart TVs, smart lights, Android devices are all experiencing wifi drops and have to be manually connected again to only last a couple hours before they drop again
Current ISP is att Uverse gigapower, 1000mbps up and down
Have tried a factory reset already
In the logs there is a IP address 192.168.1.64 which is not showing as any item on network monitor which shows as a being blocked
Smart TVs, smart lights, Android devices are all experiencing wifi drops and have to be manually connected again to only last a couple hours before they drop again
I've sent you a PM with firmware to try, please see if that resolves your issue.