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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Danimalski
Sep 05, 2018Tutor
I haven’t download the first firmware for this router. I am using the Netgear cm1000 modem.
Netduma_Jack
Sep 06, 2018NetDuma Partner
Danimalski - when you get a drop out, does your entire Internet go down or just wired devices? It's possible you have an overall line issue. The next time it happens, try connecting to your modem and see if the Internet is still online.
If the Internet is online and working fine, but you are not getting a connection through the XR500, then we know the issue is there.