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Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
So the V2.3.2.32 firmware works fine for the most part, but I'm still getting random disconnects... However, the router does reconnect itself now, vs. before when I would have to reboot the router manually to get it to reconnect. So I guess the problem is more of random internet dropouts. This is much better than before, except I have the A7000 USB wifi adapter and for some reason every time this happens it won't reconnect to my network automatically, and my network disappears from the list of available networks in Windows 10 so I have to open the old adapters settings page and disable then enable the adapter to get it to reconnect. Any suggestions?
Hi Clint - when these drop outs happen, is it on all devices? And can you connect through your modem? That's the best way to figure out if it's an overall line drop or just isolated to the XR500.
Not sure on the adapter, is there a support page for it?
Yes, the drop is on all devices. It's only for a few minutes but next time it happens I'll try to connect to the modem real quick and check. I'll try the A7000 issue in another thread. Thanks.
- It’s on all devices, I have “direct fiber” ran into my home. There’s no modem. I had previously had the ac 1900 with zero issues. If it dropped it was isp issues (rare). I have drops with the xr500, updating the firmware seemed to help but has since returned. I do not have xbox (instant on) on. Idk the problem, but at this point the cons outweigh the pros of owning this router.
- Bulldaw6 - how do you connect to the internet if you do not have a modem? Are you on a shared internet service which you access via an Ethernet cable? Almost all people have a modem, provided from your Internet Provider, which they then connect their router to.
It dropped out earlier this evening for about 2 minutes. I was able to verify that all cable modem LED's were lit indicating there wasn't an ISP dropout.
- Yea, mine is different. Thought same thing when i switched. I’m assuming it’s ran by Coax to my home, then switches to and Ethernet cable. Ethernet comes directly into my home, I can connect directly to desktop or router, no modem involved. No shared network
- clintb, do you have an Xbox in Instant On mode? If so switch it to energy saving mode, does that resolve the issue? If you have a PS4, power it down fully rather than leaving it in standby mode.
@Bulldaw, same for you, I assume you have a PS4? If so can you power it down fully and see if that resolves the issue.
Just so you have full knowledge other routers appear to have this issue so it's not exclusive to the XR500. This would indicate its an intrinsic issue with software the board uses so we have contacted the manufacturer and they are attempting to reproduce it. They have an idea what it could be so are helping us create another beta firmware to try, when that's available we'll provide it to people to try. - Yes sir, but my biggest issue now is “Ethernet doesn’t have a valid up” WiFi works fine, but gaming computer does it after I restart or shutdown. I’ve tried all the tips and tricks online. Sometimes it resolves itself sometimes I have to reboot router & pc. It randomly drops internet with same trouble code. Plz help, I’ve already contacted isp, not on there end.
- I haven't seen that error before, can you provide a screenshot please?
- This isn’t my photo, but it’s the exact “error”
I get. Currently not home - Ahh I see. A few possible causes I can think of:
Have you set a static IP on the PC itself without reserving the IP on the router?
Have you disabled DHCP on the router without reserving an IP for the PC? Question - Is it safe to upgrade to the latest firmware or only use the one that was provided by Netduma-Fraser?
- I personally haven’t changed anything. I will check this evening
Still having issues with the internet dropping out and needing to restart about once a week. We do have PS4's in rest mode; not sure why that would matter. The last few times we've lost internet, it'll keep us connected to whatever game or stream we're watching but no new web pages, discord or anything else will work until the router is rebooted. Pretty odd.
- As mentioned before, its the keeping the device in a semi connected state that triggers the issue. Please power them down fully after use and see if the issue is resolved
Why is this topic marked "solved"? It is not solved. I have the latest firmware and my router still drops the internet connection connection 1-2 times per week. When it happens, all of the devices on my network lose internet access. Local network access still works though, I can connect to the router via the mobile app and reboot it, then my internet connection is fine again. This NEVER happened on my previous router. I figured i'd finally upgrade from the old airport extreme to something faster, but this XR500 has turned out to be a huge headache. This router has one job, and it doesn't seem to be able to do it without problems.
- Have you tried the previous suggestions? I.e. disabling Instant On mode on the Xbox/fully turning off PS4 after use?
Is there any planned fix for the PS4/Xbox issue(if that even helps us, could be something else entirely)? We'll give it a try but it will take a week to see if it works, since it usually only goes out Saturday morning and evening. Being forced to power off the console and lose the auto-updates is pretty stupid when the whole marketing point of the XR500 is for gaming. Never had any other router ever give any **bleep**s about 90% of the things that the XR500 has given me greif over.
Right now it seems pretty sad that Netgear releases a new model router, with the issues this one has. Interesting that the reviews are so high on Amazon. Maybe not every one of these routers is a pain in the ass.
- There was a firmware update which was supposed to fix it, it hasn't worked for all users. They're investigating it further as well, with other teams. That's just a workaround right now will we wait for the fix. Other routers do have the issue also, not just exclusive to the XR500 but I understand your frustration.
If a beta firmware comes out I would like to try it. I am having a problem where my new pc will be trying to surf the web and the net goes out on it 100%. I am usually streaming netflix when it happens , netflix will keep working net will go out for 10-40 seconds on pc before I can get on a webpage as it is happening I can go to device manger in the software and see my tv is using 20mbs while my computer is using .003.
Do you have a modem with an Intel Puma 6 or 7 chipset? If you have diificulty finding out, post the make/model here.
I have the same issue where twitch streams will continue and LAN works but no websites will load. Checking "Disable Port Scan and DoS Protection" in the WAN settings seems to have fixed it but I haven't done extensive testing to confirm.
- I have a sb8200 and cm1000
- That only occurs on your PC danny? I should think maybe QoS is not enabled correctly and the TV is saturating your connection
Yea only on computers it happens on my computer. Actually now that i am thinking about it only happens on wifi because my other computer has the same problem on wifi also.
- Can you set QoS to 'Always' with both percentages set to 70% and share excess enabled for both Download and Upload on Bandwidth Allocation and see if the issue is resolved when your TV is using significant bandwidth please
