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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Lukaboii88
Oct 23, 2018Aspirant
I could some one confirm if the solved firmware update in this thread is the fix to the dropped internet issue or if it is the latest firmware update or both please ? My xr500 has been fine for months but for the last few days it’s been dropping internet every few minutes. Game kicks me out of party speed tests go from 350mbps too 25 mbps. I thought my setting were perfect because it’s been working perfect for months but now I can’t do anything too fix it. I’ve reset to factory settings on the xr500 and on the super hub 3 vm. I put the super hub in to modem mode and on the xr500 i ran the set up wizard just like the first time I got the xr500. This time was different it said internet detected but failed to get the speeds so, I manually entered my speed and continued. Set up everything the same has before and now it’s just simply not working right. WiFi seems ok but wired PS4 and pc internet isn’t right :( really sorry for the essay.
- Netduma-FraserOct 23, 2018NetDuma PartnerI've sent you a PM with new firmware to try
- Lukaboii88Oct 23, 2018Aspirant
thanks for the link but its still the same, if i connect my ps4 to my super hub and do a speed test it says around 240 mbps everytime, when i put it in to modem mode and connect the xr500 its drops to around 50 mbps everytime. i cant figure out whats wrong,
- Netduma-FraserOct 23, 2018NetDuma PartnerIt was for disconnects primarily, I'd do a factory reset if I were you and see if its better after that.