Forum Discussion

Apprentice

May 02, 2018

Solved

XR500 drops internet

I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...

Netduma_Jack
Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864

If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience

Shaun0300

Aspirant

Oct 28, 2018

Hi I recently purchased the nighthawk xr500 which is great by the way but unfortunately most mornings all the lan connections Xbox one x and desktop are disconnected but wireless connections are fine . If I reboot the xr500 it fixes the problem

Netduma-Fraser

NetDuma Partner

Oct 28, 2018

Sent you a PM Shaun

raizor
Initiate
Oct 28, 2018
I would like to try the beta firmware please.

I'm also getting disconnects. Sometimes it's only the LAN ports that stop functioning, other times it's LAN and wifi that goes down. Both are solved with a reboot until it reoccurs. It happens randomly...sometimes it lasts a week without a disconnect, and sometimes it'll happen multiple times per day.

Thanks
- Netduma-Fraser
  NetDuma Partner
  Oct 29, 2018
  Sent you a PM
  - Shaun0300
    Aspirant
    Oct 30, 2018
    Hi i recently got in youch about my netgear xr500 lan ports being disconnected in the morning or when ive not been home for some time i have installed the beta firmware you sent me and for a few days it worked but unfortunately when i got home tonight it had done the same thing again whats my next step thanks in advance shaun