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Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Sent you a PM Shaun
I would like to try the beta firmware please.
I'm also getting disconnects. Sometimes it's only the LAN ports that stop functioning, other times it's LAN and wifi that goes down. Both are solved with a reboot until it reoccurs. It happens randomly...sometimes it lasts a week without a disconnect, and sometimes it'll happen multiple times per day.
Thanks
- Sent you a PM
Hi i recently got in youch about my netgear xr500 lan ports being disconnected in the morning or when ive not been home for some time i have installed the beta firmware you sent me and for a few days it worked but unfortunately when i got home tonight it had done the same thing again whats my next step thanks in advance shaun
- Hi Shaun, sorry to hear that. I have already given feedback to Netgear that it hasn't resolved everyones issues so I'm waiting to hear back about another fix. Thanks for your patience I know its frustrating