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Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Hello,
I have recently purchased the Nighthawk Pro XR500 which has the most recent firmware installed. Would it be possible for you to PM me the beta firmware mentioned?
Best Regards,
Marc
- Sent you a PM with firmware
Just factory reset and installed the firmware update and still having the same issue as before. internet works, then disconnects from the internet. internal network and wifi works fine, but anything coming in from the wan stops working. i have no xbox or ps4 plugged in while i am doing these tests.
It's very annoying, should i return this and exchange it with a new unit?
-Marc
- Hi Marc, do you have anything that does automatic updates? If so turn them off and see if that resolves it. Have you also confirmed you don't see this when bypassing the router?
