NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I don’t have one of the modems listed. My modem is a Huawei Echolife HG612 FTTC . Forgot to add after I posted this morning that I reset to factory settings and setup again. Fingers crossed have not had anymore disconnections.
- Thanks for that. Touch wood router has not lost connection since this morning. Looking good.