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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
My router approximately once a week will drop internet. All devices remain connected but have no internet access. Additionally, when this happens I can not access the router through it's home address.
A router reboot alone doesn't solve the issue either, it requires a modem reboot as well.
I'm using a SB6190 modem on Comcast (though I'm moving soon to a new provider)
A router reboot alone doesn't solve the issue either, it requires a modem reboot as well.
I'm using a SB6190 modem on Comcast (though I'm moving soon to a new provider)
So after moving providers (and moving locations), I am now on Spectrum. All was good for about a week, until today.
All Wireless Devices Lost Internet Access (remained on the Network), and all Wired Devices also Lost Internet Access. Rebooting the XR500 Solved the Issue. All the lights on the XR500 remained White and blinking (for activity).
I am not running a Beta Firmware, as I was never PM'd one, so I believe I'm still on the Current Release (IIRC .32?)
Is this something fixed by the beta firmware? Do I Need to Schedule a Weekly Reboot of my Router? Do I have a defective Router?
Thanks,
Dave
- I've sent you a PM Warri with a firmware to try, please see if it resolves your issue.
Have a firmware for me to try as well?
Warri Spectrum customer here. Spectrum issues modems with Intel Puma 6 chipsets to a lot of their customers. In many areas (like mine), that's all they issue. Due to an unfixable hardware design flaw, these modems absolutely wreck connections. Using a router with these modems makes the issue even worse. I had the issues you're describing before changing to a different modem make/model.
Because this issue cannot be fixed with a firmware update, the only option is replacing the modem they give you with any of the approved ones on the list at Spectrum's website that doesn't have an Intel Puma 6 (or 7) chipset. The Netgear CM600 is on their approved modem list, and has a Broadcom chipset. (Don't go by the brand name though, because the CM700 has an Intel Puma and is BAD.) I bought a CM600 and then called Spectrum to activate it in bridge mode with the XR500 ready to go and have had flawless internet ever since.
Discussion of the issue and a comprehensive list of affected modems can be found here:
badmodems.com
- Thanks that's good info...I'll look into the modem... I'm hoping to switch to ATT fiber soon so I'll see what the budget allows. But I'll certainly look into the CM600... I have an SB6190 but it was giving me a lot of issues on Comcast and being generally slow to reboot and connect so I just went with spectrums free modem.
- Sent you a PM bob
Warri SB6190
Yep, on the list. Garbage. CM600s are about $90. Chances are Best Buy has them in stock in your area (because you're not the only one). Bought mine about a month ago and have had zero disconnects, no packet loss, and no abnormal lag, latency or jitter ever since.
