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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Hi Serpent - that's a serious problem you're having there, sorry to hear it. I recommend you contact NETGEAR's official support asap to see if they can give you steps to fix or possibly replace the unit: https://www.netgear.com/support/contact.aspx
so after many many months of headaches I have hoocked up a diffrent router, all my problems are gone now.
In my case, it appears to be a combination of this XR500 and the comcast XB6 cable modem.
While running with this for months, I lived with router reboots a couple times a week. No change after the beta firmware.
Then I saw all the talk about Puma issues. First I moved to my back up Uverse with no reboots for over a week.
Then I swapped my rented comcast XB6 for an XB6-T that has broadcom, and put that back in front of the router, and again no reboots for several days.
I'm not saying another router doesn't handle the Puma issues better...all I am saying is that first make sure you have a modem with a Broadcom chipset if you really want to stick with this router for its gaming features not found elsewhere. The combo of XR500 + Puma were the cause of my troubles.
I my modem is a sb8200 its not a puma 6 chip.
Sorry to hear. I like the gaming features enough from this XR500 to have dealt with this, but really miss the dual wan features of the asus RT-AC87 that I moved away from. I've found with the XR500 it does upnp for multiple consoles and provides open nat consistently like no other. also the geo filter stuff to avoid gambit or crucible matches in high latency lobbies it worth it for me. If not for these, i would have swapped the router.