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Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Please PM me this beta firmware. I updated the firmware and it’s gotten much worse. It was okay when I first bought it...approx 3months ago. I had to reset it once every 2 weeks or so.
Now I’m resetting it everyday. My home cameras are always out when I most need it due y this router. It’s miserable.
Please help.
Now I’m resetting it everyday. My home cameras are always out when I most need it due y this router. It’s miserable.
Please help.
Mossberg :
Recently installed a home camera and was woken up at 1:30 AM due to a loss of video alarm. I have the camera set to record continuously, but when I checked Device Manager in the XR500's firmware UI after logging into the router immediately following the alarm, it indicated the camera was offline. Based on what I've seen in the XR500 System Information Logs, the router appears to be undergoing DHCP lease renewals at fixed intervals (24 hours?), whereupon the camera lease is not renewed (maybe due to the camera not accepting a refreshed/different IP address upon renewal, or otherwise getting confused?). The system info log was filled with DHCP lease renewal events immediately preceding the loss of video alarm; however, the camera lease was not renewed, unlike every other pre-alarm-connected device.
Other routers I've worked with had a UI option to extend the DHCP lease time, but I can see no such option in the XR500's UI. Hopefully a firmware fix is in the works as this is a helpful feature. In the meantime, I've assigned the camera's MAC a reserved IP address near the top of the allowed range via Settings -> Lan Setup -> Address Reservation as well as upping the amount of time it takes for an alarm to trigger, per the camera's software settings, to give the lease time to renew without alarm. Will post back here if this does, or does not, work.