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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
My issue isn't isolated to just the cameras going out. It's EVERYTHING that's connected to the router going out. I wish it was just the cameras, or just the google home, or just my XBOX...it's everything. SMH.
Hi,
Completly fed up with NETGEAR support, dont seem to care once they have sold the router. I had a Asus RT-AC88U which if I had problems, could share with the development team and a beta firmware was provided to try if neccessary. Netduma have been fantastic but have there hands tied by NETGEAR who fail to see that the router at the moment is not fit for sale and like a lot of routers at the moment the consumer becomes the guinea pig after splashing out the hard earned cash. Netgear Support is pointless as they do not listen but read of the same hymn sheet. I am going to wait to see if a firmware release happens this november but with 4 days to go I am not holding out much hope and considering another router option.
smitheram - I can't give an exact ETA, but NETGEAR are working hard to release the next firmware for the XR500. Hopefully it won't be a much longer wait.
- Hmm? I turned off “instant on” on the Xbox One(I thought it was already off) and have gone TWO DAYS without any drops! Hmm?
- That's what we think the issue is related to so thanks for confirming that
- Yup...I may be in the clear. Another FULL day of zero drops since turning that feature off.
Great, that's good to know this was your cause. Thanks for the update.
- Same issue here. Just bought the xr500 2 days ago and it's dropped all internet, both lan and wireless. Connection directly to spectrum modem (Technicolor DPC3216), bypassing router and internet works. Reset to factory and now it won't detect internet at all to even set the router up...
Have to hook up ole Linksys wrt1900ac that's worked flawless for 5 years. - I’m having the same issue as well. I’ve had the XR 500 for only 2 days Very frustrating. Once it drops, I am forced to reset the router before anything can connect to the internet again. Sometimes that won’t even do it.
- I've restarted both modem and router 100000 times and it won't get a internet signal anymore.
