NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Is the hotfix more recent than beta 2.3.2.3280231009?
Can I please get the fix as well
I would like the hotfix also.
- Help, have instant on off. No internet wired or wireless. Did 3 reboots, no internet. Bypassed the router and have internet :(
- Do a factory reset using the button in the back of the router. Hold for 30 seconds and let go, then connect to interface and go through the setup wizard. Are you on the beta firmware?
I got super frustrated and went outside for a bit, i came back in and went through the "setup process" though the router without a factory reset. It did restorre my internet, but the reason i rebooted the router in the first place is becasue im getting half the speeds i pay for. I plug ethernet in pc directly and i get the correct speeds. Im beyond frustrated with this router, the cons are starting to outweigh the pros. V2.3.2.32 is the firware im on, havent had any internet drops drops since i cut off instant on while using this firware, but today with my internet being completely down during "rush hour" for my home was unaceptable. Still not sure what to do about getting half speeds.
