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Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I had an IT company double check all my settings. SAME FIRGGIN PROBLEM. Drop Internet to Wireless and Wireless devices. Taking this piece of crap back to the store. What a waste of time.
- Rick it's hard to keep track but have you tried any of the workarounds that have worked for people/are you using beta firmware?
I called an IT professional who double checked my settings for IP conflicts and DCPH ranges. Short of reboots, spit, duck tape and rubber bands; what would you like me to try?
Hey Boss, not trying to sound like an ass here. Ive use several routers with the same isp, 2 of them netgears. Im not about to use the mac adress of a $200 netgear for $400 netgear. Dont even have the router anywhere. Please just fix the router!!!!!!!!! Im one more internet drop away from ordering a t-link for christs sake.
- Those are unlikely to help. The suggestions given previously has been to:
Give devices Static IPs (incase DHCP lease renewal causes it)
Disable Instant On/Standby modes on consoles (as we've determined this to be directly related to the issue)
Use a switch behind the router to connect your devices to it
Use the beta firmware (just sent in a PM)
BULL, thats a legitimate issue that can happen regardless of the router. Could you answer the QoS questions from my previous post please
