NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Billybudz420's avatar
Billybudz420
Apprentice
May 02, 2018
Solved

XR500 drops internet

I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
prbugzdaman7's avatar
prbugzdaman7
Initiate
Feb 06, 2019

Let me start out by saying man oh man am I disappointed in Netgear. I've owned several Netgear products throught my lifetime in networking, but the XR500 is by far my most frustrating device I have purchased to this day. I purchased the XR500 because of the new features, hardware, and OS. I've had the router for almost a year but have constant issues with WiFi. Just to give you a background on my home network I have Verizon Fios gigabit. I have a direct Cat 6E cable coming from the Verixon Fios Node on the side of my home into the XR500 WAN port with my home PC wired directclty into one of the ports on the back of the XR500. I've had nothing but issues with the WiFi ever since I set up the XR500. I've been following this thread for a while now and have ran into the same issues as most of the users on this thread. I've tried all of the work arounds and fixes, but I'm still running into the issue with my WiFi. Prior to purchasing the XR500 I had the R7000. Never had any WiFi issues with my R7000. Mind you I've used the 5G and the 2.4G connections in my home when I had the XR7000. Both frequencies on the XR500 keep droping and loosing connection to the Internet. Not sure what's going on here, but it definitely seems to be software related issues that doen't seem to be playing nice with the hardware. I don't have any definitive reasoning pointing it to be software related, but base on all the issues in the 31 pages of reply's, it points to the software. I have since purchased Googles WiFi mesh system and will be implementing this over the weekend. I'll post an update once I have it set up and working. But man am I disappointed in Netgear. 

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Feb 06, 2019
    Sorry to hear that prbugzdaman7, all I can say is the very best teams are on it, Netgear and Xbox and others. They're not taking the issue lightly and I hope they'll be a resolution soon.
    • B1ggSh00t3r's avatar
      B1ggSh00t3r
      Apprentice
      Feb 06, 2019

      This was first reported in May 2018. Its February 2019!  Unacceptable!  How about Netgear refund all those that bought the XR500.  It’s been nine months and no resolution the problem. But, instead of addressing the issues, Netgear releases the XR700!  🤦‍♂️

       

      I, myself, have not experienced ANY of the issues described in this thread.  I currently have only one peripheral connected to the back of the XR500: The Netgear Nighthawk S8000 Gaming and Streaming Switch. 

       

      I have NO XR500 internet drops.  My Xbox One X is set to INSTANT ON and I’ve never had any issues with it losing connection to the internet (connected via Ethernet to the back of the S8000). 

       

      My suggestion. Connect nothing to the back of the XR500 except a switch.  Connect all Ethernet connected devices to the back if the switch.  It’s working for me.  😁

       

      Netduma-Fraser wrote:
      Sorry to hear that prbugzdaman7, all I can say is the very best teams are on it, Netgear and Xbox and others. They're not taking the issue lightly and I hope they'll be a resolution soon.
      • Netduma_Jack's avatar
        Netduma_Jack
        NetDuma Partner
        Feb 07, 2019

        I'm not sure if the problem lies with NG to be honest as other routers have this problem too - they're doing their best to try to find a solution with Microsoft. It's a hard one to hunt down too, because only a small % of Xbox owners are affected by it

    • Smaugger's avatar
      Smaugger
      Tutor
      Feb 12, 2019

      Been having the very same issues since I bought this router almost a year ago. This thread has been up a year which shows I'm not the only one having issues. Can I just get a refund at this point? Paying $300 for a router that doesn't work correctly is not good service. I've only owned and recommended Netgear routers in the past but will not be recommending them anymore unless Netgear takes responsibilty for this terrible router. I do not have an xbox hooked up to my network so please don't place the blame on Microsoft.