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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Sorry to hear that prbugzdaman7, all I can say is the very best teams are on it, Netgear and Xbox and others. They're not taking the issue lightly and I hope they'll be a resolution soon.
This was first reported in May 2018. Its February 2019! Unacceptable! How about Netgear refund all those that bought the XR500. Itâs been nine months and no resolution the problem. But, instead of addressing the issues, Netgear releases the XR700! đ€Šââïž
I, myself, have not experienced ANY of the issues described in this thread. I currently have only one peripheral connected to the back of the XR500: The Netgear Nighthawk S8000 Gaming and Streaming Switch.
I have NO XR500 internet drops. My Xbox One X is set to INSTANT ON and Iâve never had any issues with it losing connection to the internet (connected via Ethernet to the back of the S8000).
My suggestion. Connect nothing to the back of the XR500 except a switch. Connect all Ethernet connected devices to the back if the switch. Itâs working for me. đ
Netduma-Fraser wrote:
Sorry to hear that prbugzdaman7, all I can say is the very best teams are on it, Netgear and Xbox and others. They're not taking the issue lightly and I hope they'll be a resolution soon.
I'm not sure if the problem lies with NG to be honest as other routers have this problem too - they're doing their best to try to find a solution with Microsoft. It's a hard one to hunt down too, because only a small % of Xbox owners are affected by it