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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Sorry to hear that prbugzdaman7, all I can say is the very best teams are on it, Netgear and Xbox and others. They're not taking the issue lightly and I hope they'll be a resolution soon.
Been having the very same issues since I bought this router almost a year ago. This thread has been up a year which shows I'm not the only one having issues. Can I just get a refund at this point? Paying $300 for a router that doesn't work correctly is not good service. I've only owned and recommended Netgear routers in the past but will not be recommending them anymore unless Netgear takes responsibilty for this terrible router. I do not have an xbox hooked up to my network so please don't place the blame on Microsoft.
Could you try downgrading back one firmware iteration to .32 please: https://kb.netgear.com/000060127/XR500-Firmware-Version-2-3-2-32
Let us know if the issue continues. This will help us to track down the possible cause for your drop outs.
- If I revert back then I won't have the ping setting will I?
You won't, no. So just do it temporarily to see if the problem is there. If it's stable then we know the problem is something introduced by the latest firmware. (You can obvioulsy upgrade back to the latest version if you want)