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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
gdadkins
Mar 27, 2019Guide
On a side note, I had to roll back to the .32 firmware for reliability reasons as the entire router would just lock up completely (could not pull up the page via the IP address) until a power cycle was performed. Running on .32 has been more stable, but not 100% by any means.
It may have been a coincidence, but around the same time that the router locked up completely again, my ISP had changed uplink providers (they have two different providers for rededundacy reasons). This is an automated process on their end probably via OSPF. You can verify by doing a tracroute to 8.8.8.8 and comparing the hops.
The next time it locks up, I'll check and see if I flipped back to other uplink. If it goes 2/2 on locking up from that, well that may be a common factor with problems everybody is having.
Netduma-Fraser
Mar 27, 2019NetDuma Partner
Okay do let us know what you find out!