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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
goshantmeher
Apr 04, 2019Aspirant
my connection drops randomly, I was having this issue for the past 1 month, I thought it was my isp but it is not, I tried with another router working fine. I noticed that when I was streaming on ps4 and someone watches youtube at the same time due to heavy usage it freeze and disconnect all connection. A router of this price at least can handle this bandwidth.
Note: ps4 on a wired connection.
please help me with this.
Netduma-Fraser
Apr 04, 2019NetDuma Partner
Looks like you're on the XR700 and not XR500. I'd recommend creating your own topic as it's likely a different issue. Sounds like you need to either update to the latest firmware or ensure you're using QoS so you're not saturating your connection.