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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Netduma_Jack
Apr 30, 2019NetDuma Partner
Good news, NETGEAR are happy for us to publicly share the link to the hot fix firmware. Here it is:
Keep in mind this is the exact same as the current release (2.3.2.40), just with a small hotfix which may fix those experiencing drop outs. There's no real need to install this firmware if you are not experiencing any drop outs.
Upgrade Instructions:
- Using the Download Link below, download and extract the new firmware to a convenient place such as your desktop.
- Run your web browser and open http://www.routerlogin.net.
- Click Settings => Administration => Firmware Upgrade page.
- Click Browser button and locate the firmware image file.
- Click Upload button.
- Wait for upgrade progress to complete.
Netduma_Jack
Apr 30, 2019NetDuma Partner
prdgallie gdadkins Jlpotter76 - see my post above this one for the download link
- ZurkeyDurkeyApr 30, 2019GuideI am having the same issue. My setup is the XR500 w/ X6S Mesh Extender. I will try that firmware hotfix tonight.