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Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
So, it's Wednseday morning and guess what? We wake up to no Internet AGAIN. If you've been following my thread you will see that this is the 3rd Wed/Thurs in a row that this has happend AND that I replaced my cable modem on Saturday. The interesting thing is that this time I decided to only reboot the XR500. I left the cable modem alone since all the statis light on it were fine (Power, US/DS/Online, etc) and the VoIP phone was fine. After I powered the XR500 back up Internet access was restored. SO, this leads me to believe that maybe its the router and not my modem or ISP. I figure I have two courses of action I can try at this time. Reverting back to the previous firmware or initiating an RMA with Netgear. I was given a link to the trial firmware, but like I said in a previous post I am not a fan of using anything that is not "production" ready. I am really leaning towards the RMA thing because I am also having another issue which I did not mention in this forum. I figured one problem at a time. Everytime I reboot my router I have to set up my WeMO switches again. I really think I got a bad router.
Has the ISP Modem been fully powered OFF for 1 minute with the XR powered off, then back on?
Seen issues with these Arris TM modem models and external routers.
Xenos8 wrote:
So, it's Wednseday morning and guess what? We wake up to no Internet AGAIN. If you've been following my thread you will see that this is the 3rd Wed/Thurs in a row that this has happend AND that I replaced my cable modem on Saturday. The interesting thing is that this time I decided to only reboot the XR500. I left the cable modem alone since all the statis light on it were fine (Power, US/DS/Online, etc) and the VoIP phone was fine. After I powered the XR500 back up Internet access was restored. SO, this leads me to believe that maybe its the router and not my modem or ISP. I figure I have two courses of action I can try at this time. Reverting back to the previous firmware or initiating an RMA with Netgear. I was given a link to the trial firmware, but like I said in a previous post I am not a fan of using anything that is not "production" ready. I am really leaning towards the RMA thing because I am also having another issue which I did not mention in this forum. I figured one problem at a time. Everytime I reboot my router I have to set up my WeMO switches again. I really think I got a bad router.
Last week and then week before yes. I powered down the modem and XR500. I even unplugged all WAN/LAN cables from the XR500. I then let the modem come back up with full status lights and then powered up the XR500 and plugged everything back in once Internet light went from amber to green. HOWEVER, this morning I only unplugged everything from the XR500 as a test. Did not touch the modem. After powering up the XR500 and plugging everything back in Internet was restored. This is why I am leaning towards it being an issue with the XR500 and not my modem.
- Give the firmware just posted a try and please see if that works, it's identical to the current one but specially made for this issue.
