Forum Discussion

Apprentice

May 02, 2018

Solved

XR500 drops internet

I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...

Netduma_Jack
Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864

If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience

CooLRuNNinGS

Tutor

May 08, 2019

Would someone mind sending me the firmware fix as I’m still experiencing issues 12 months since purchasing the xr500?

Many thanks.

Netduma-Fraser

NetDuma Partner

May 08, 2019

That's great to hear, thanks for the updates!

Here you are: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/

Xenos8
Apprentice
May 14, 2019
Just wanted to post a final update. The firmware patch fixed my issue. Router has stayed connected to Internet for just about two weeks no. Thanks very much!
FURRYe38
Guru - Experienced User
May 14, 2019
Glad its working. Thanks for letting us know.

Enjoy.:smileywink:

Xenos8 wrote:

Just wanted to post a final update. The firmware patch fixed my issue. Router has stayed connected to Internet for just about two weeks no. Thanks very much!