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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Spiteful
Jun 10, 2019Aspirant
I am having the router drop internet as well. In my case the router seems to reboot. If left alone long enough it will come back or resetting it does the same. I have isolated the issue in my instance to amazon devices. If I unplug my amazon echoes this issue will not happen. When looking at the routers log, it seems as if the router treats some chatter from the devices as dos attacks. I'm guessing after so many, the router crashes or reboots which is causing this error.
My question is, how do we fix this?