NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I'm having internet connection drop outs depite devices still being connected to the router.
This issue appears to be only affecting apple devices, which unfortunately is most of the devices in the house with the exception of my PC. I've not had a single drop out on it. Also, it appears to only happen late evening.
I've tried the latest firmware and the hotfix version.
One thing I noticed this morning was that the information log was reporting a ddos attack with the primary dns server being the source. This occurred at 8pm, which I believe was just before the issues occured.
Have you tried changing the DNS server on the router? Maybe to 8.8.8.8 and 8.8.4.4?