NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
bugislive
Jun 11, 2019Initiate
I am also getting random drops in my XR 500. I have to reset my cable modem then reset the router and unplug Ethernet cord from modem then insert it again to get it working again. Can you please send me hotfix please? Also my firmware version is v 2.3.2.40. Thanks.
Netduma-Fraser
Jun 11, 2019NetDuma Partner
Here you are: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/ let us know if it resolves your issues.
- SneakybeakyJun 12, 2019Tutor
Hi Fraser, I am already running the hotfix after investigating this issue on the forums. This issue has happened twice since being on the hotfix.
- Netduma_AlexJun 12, 2019NetDuma Partner
Have you tried changing the DNS settings?
What's your network setup? What kind of modem do you have? Any settings on there that might be messing things up?