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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
What is the Mfr and model# of the ISP modem the NG router is connected too?
Any Wifi Neighbors near by? If so, how many?
If you have gone thru two different routers and problem still exists for you, there maybe an other area in your configuration that could be causing this. Not releated to FW.
Have you downgraded to v32 by chance and done a factory reset and setup from scratch.
Please let us know about your ISP modem
NMS356 wrote:Recently I have been having the same issue with the decice dropping internet connectivity. I have to repower the router. I travel a lot and can't reset while I'm away so I lose my thermostat and home security cameras. This device is only a year old. What is the fix?
Thank you for your response. I have a Motorola Arris (Surfboard) SB6141 that had been working without issue with the router until May of this year. Then one day we had a power outage. All came came back within a few minutes but I had to re-power the router. Now I have to re-power every few days, even when there is no cable outage. It just drops the connection.
Has a factory reset and setup from scratch been performed?
Have you downgraded to v32 by chance and done a factory reset and setup from scratch.
NMS356 wrote:Thank you for your response. I have a Motorola Arris (Surfboard) SB6141 that had been working without issue with the router until May of this year. Then one day we had a power outage. All came came back within a few minutes but I had to re-power the router. Now I have to re-power every few days, even when there is no cable outage. It just drops the connection.