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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Dino74
Sep 20, 2019Initiate
I am also dropping internet connectivity like crazy no matter how often I reset my router and modem I think it’s something faulty in the latest firmware as I was not having these issues in the previous firmware
Netduma_Alex
Sep 20, 2019NetDuma Partner
Could you temporarily downgrade to the previous firmware?
You can download it here: https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40
Once it's installed, make sure to disable automatic updates.