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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
hi all,
i have the XR500 and have had nothing but problems with it. drops raginging from 20/31 times in a day. I first thought this was my ISP and had multiple engineer visits trying to figure out if it was a infrastructure problem but i now conclude its a hardware problem. I have used both my ISP router with the XR500 and a netgear d7000 as a modem and both setups have seen multiple drops. I have seen that some people have updated firmware to try and patch this problem. I have the most up to date firmware when i re installed this router back to factory reset only two days ago 28/09/19.
can i get a debugging firmware or blanco firmware to wipe this router and re flash a new image to try and get this router working like it should.
Any suggestions are welcome i really dont want to have to bin this peace of kit
thank you
Alright, it has been a few weeks, but I am back with results. I had exchanged my old XR500 for a new XR500. During setup, I did not download any new firmware. My current XR500 is running V2.3.2.22 out of the box. I have had no issues since I installed it. I'll be back if things act up later on.
Thanks for letting us know. I would disable any auto FW update features to be sure.
Let us know how it goes.
ZurkeyDurkey wrote:Alright, it has been a few weeks, but I am back with results. I had exchanged my old XR500 for a new XR500. During setup, I did not download any new firmware. My current XR500 is running V2.3.2.22 out of the box. I have had no issues since I installed it. I'll be back if things act up later on.
- I was able to finally fix my issues by disabling manual dns servers and then selecting the reboot option on the pc dashboard for the router NOT USING THE PHYSICAL BUTTON NOR THE NIGHTHAWK MOBILE APP. The nighthawk app has done nothing but hurt my router it seems so I hope this helps
Thanks for letting us know.
Enjoy.
Dino74 wrote:
I was able to finally fix my issues by disabling manual dns servers and then selecting the reboot option on the pc dashboard for the router NOT USING THE PHYSICAL BUTTON NOR THE NIGHTHAWK MOBILE APP. The nighthawk app has done nothing but hurt my router it seems so I hope this helps
