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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update? I would try this first.
What browser are you using?
Stevecook wrote:
I just updated mybrouter to new est firmware yesterday and having issues. My settings for auto ping host keeps resetting. I have to recheck it but still doesnt auto ping host. Internet keeps dropping out as well now.
What browser are you using to access the interface? Does the browser save your cookies? What devices get disconnected wired/wireless? Do you see the ping number but just not the graph line for ping?
- I have upgraded and downgraded it many times I use Chrome I have had poor performance since the start...
- Does it occur with other browsers? Does the browser save your cookies? What devices get disconnected wired/wireless? Do you see the ping number but just not the graph line for ping?
- I've tried it with google chrome and firefox. It doesnt show anything for ping. Doesnt show the number or word. It did before the update and I am using the same comp and browser that I used before and it showed ping. I tried it with routerlogin.net and tried it with the iPhone address site. Tried it both ways. The other weird thing that wasnt happening before is in geo filter section under options I have auto ping checked and agyer each match it would uncheck that box. I went back to old version 2.3.2.40 and the issues went away
I can see ping now. The auto ping box stays checked off. So it has to be a bug or issue with version 2.3.2.56- Did you perform a factory reset after upgrading to .56? If not I would suggest re-upgrading and then doing so as a factory reset is recommended after upgrades to ensure there are no legacy issues.
- So after every firmware you have to factory reset router and reprogram everything