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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I have now got rid of this terrible router and I will never buy a Netgear product again. Poor quality and non existent customer service. 250£ down the drain
I'm about to try and sell this thing myself. Have had nothing but issues. A $300 router should just work. Wish they would just offer refunds at this point. I always owned and recommended Netgear routers. Unless they do something about the issues with this router it will be my last.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Smaugger wrote:I'm about to try and sell this thing myself. Have had nothing but issues. A $300 router should just work. Wish they would just offer refunds at this point. I always owned and recommended Netgear routers. Unless they do something about the issues with this router it will be my last.
- @Seraph102889 Sorry to hear you're having this issue. The router can be temperamental when it comes to fluctuating power so I would first make sure it's plugged directly into the wall and not sharing power with other devices. If that doesn't resolve it then factory reset on the latest firmware would be a good idea.
Smaugger, is it this issue you're having or is there something else we can try to help with? - It is plugged into a surge protector and I haven't tried a factory reset with the newest firmware. I haven't had the router reset, that I've been home for, in roughly 4 days now. Mine doesn't do it anywhere near as often as others seem to claim. I'm wondering if my issue isnt actually a power-cycle reset and maybe it's an issue with the ISP modem not getting along with the router at times.
I currently just have my router connected to the modem via a Cat6 Ethernet cable and that's it. I didnt change any settings to bridge them together or anything. Is that recommended? - That's fine, no other settings need be changed. It could be a handshake issue between them you're right, if you reboot them one at a time that may resolve it. Definitely keep a reset in your arsenal in case that doesn't work.
So I came home last night from work and did a factory reset on the router. This time when it came time to start the router setup, the first thing it did was pop up a message saying: "changed router IP adress to xxx.xx.xx.xx" to avoid communication issues with ISP Modem". I then let it go through the entire setup process by itself, using automatic settings for everything. So far the network seems more crisp, I guess is how I could describe it. Anyways, I will post back if the issue continues. I actually don't think it was power-cycling anymore after something the router did night before last. I think it was losing all internet connection from the modem for some reason. Hopefully this resolves the issues.
Figured I would post back now that it's been a few weeks. The factory reset that I performed seems to have fixed every single issue I had with this router. I would also like to mention that at the same time as the factory reset, I also power cycled the ISP modem and made sure that they both came back up at the same time. When doing this, I received a message telling me that the router had changed it's IP Address to a specific IP in order to better communicate with the ISP modem and reduce the possibilty of issues. I never got this message on initial unboxing and setup of the XR500, and since I performed the factory reset I have had 0 issues. My connection is better, upstream and downstream numbers are within 99% of a hardline connection to the modem, hell, sometimes with Wifi the router gives me 115mb down when I'm only paying for 90 down.
TLDR: Had the same issues as lots of others in this thread, did a factory reset and power cycled ISP modem all at the same time, got a message that the router updated it's IP address to better communicate with ISP modem, and have had 0 issues since. This seems to have fixed all my issues.
