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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
A_Monto
Nov 22, 2019Aspirant
I bought the xr500 a few months ago around june, it was working perfectly fine since then up until a week or so ago. I called in my isp technician to see if they could help with the issue but ultimately couldn't because it was my own hardware. I was however recommended to try a hardwire connection which I did and worked perfectly until today when I got disconnected from it twice, when I went to check on my router the internet LED was a dull orange then all the LEDs turned off except for the power which turned orange after a few short seconds all lights turned back on like normal as if nothing happened. I don't know why this is happening but when I looked into dumaos system information logs it said that there were dos attacks around the 2 times I did disconnect from the internet. I should mention that I did factory reset the router before and all the apparent issues were almost immediately solved, but now it seems they have returned. I have an arris surfboard model sb8200 for the modem my router is connected to. I am running V2.3.2.56 Firmware, any help with this would be greatly appreciated!
- Netduma_AlexNov 22, 2019NetDuma Partner
Hmm...
Could you set your current WAN settings as Static?
To do this:
- Get the WAN IP from System Information in DumaOS
- In Settings > Internet setup, set your IP as the WAN IP from previous step
- Set Subnet Mask as 255.255.255.0
- Set Gateway IP as the WAN IP but with the number after the third dot as a 1
- Example, 192.168.0.45 becomes 192.168.0.1
- Set DNS server as whatever you like, if not sure use 8.8.8.8, then 8.8.4.4, then Gateway IP
Hopefully that will stop it from getting thrown off.
- A_MontoNov 24, 2019Aspirant
I did as you said and set all but the subnet mask to the values you said to put there. All except the subnet mask were changed the 255.255.255.0 it wouldn't accept not really sure why, but everything else was fine, hoping this works!
- A_MontoNov 25, 2019Aspirant
Ok i've pretty much pin pointed my internet disconnectivity issues to the afforementioned dos attacks on my router. I have a vpn up which I thought would help with this but it's still getting through, is there something I can do to stop these attacks so I don't disconnect anymore?
- FURRYe38Nov 25, 2019Guru - Experienced User
Have your ISP change the WAN IP address that comes thru the modem.
A_Monto wrote:Ok i've pretty much pin pointed my internet disconnectivity issues to the afforementioned dos attacks on my router. I have a vpn up which I thought would help with this but it's still getting through, is there something I can do to stop these attacks so I don't disconnect anymore?