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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Netduma_Alex
Nov 22, 2019NetDuma Partner
Hmm...
Could you set your current WAN settings as Static?
To do this:
- Get the WAN IP from System Information in DumaOS
- In Settings > Internet setup, set your IP as the WAN IP from previous step
- Set Subnet Mask as 255.255.255.0
- Set Gateway IP as the WAN IP but with the number after the third dot as a 1
- Example, 192.168.0.45 becomes 192.168.0.1
- Set DNS server as whatever you like, if not sure use 8.8.8.8, then 8.8.4.4, then Gateway IP
Hopefully that will stop it from getting thrown off.
A_Monto
Nov 24, 2019Aspirant
I did as you said and set all but the subnet mask to the values you said to put there. All except the subnet mask were changed the 255.255.255.0 it wouldn't accept not really sure why, but everything else was fine, hoping this works!