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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I have recently acquired a XR500 and I updated to the latest Firmware 2.3.2.56. It has now been a week or two and I am repeatively (once a day) having Wifi shutdown. The logs are showning DoS attacks coming from Amazon and Facebook IP's quite frequently. I also get the following error on a wired machine when logged into the router, "Error: The operation is taking longer than expected. Please briefly wait before using this R-App." The pages that have graphics or graphs give this error, such as the netowrk monitor, dashboard, Geo Filter. If I reset the router Wifi restores but, the error messages on the DumaOS screen still display. I have turned Geo Filtering Off, port/DoS Attack off, Guest Networks are off. I am not using a VPN. CPU utilization fluctuates between 10 and 30 with occasional spikes to 60%. RAM Memory utilization is about 50% and Flash is about 60%. So I don't think the router is overloaded. Any ideas would be helpful.
What is the Mfr and model# of the ISP modem the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What devices do you have connected to the XR wifi?
is Smart Connect enabled?
Gamer215549 wrote:I have recently acquired a XR500 and I updated to the latest Firmware 2.3.2.56. It has now been a week or two and I am repeatively (once a day) having Wifi shutdown. The logs are showning DoS attacks coming from Amazon and Facebook IP's quite frequently. I also get the following error on a wired machine when logged into the router, "Error: The operation is taking longer than expected. Please briefly wait before using this R-App." The pages that have graphics or graphs give this error, such as the netowrk monitor, dashboard, Geo Filter. If I reset the router Wifi restores but, the error messages on the DumaOS screen still display. I have turned Geo Filtering Off, port/DoS Attack off, Guest Networks are off. I am not using a VPN. CPU utilization fluctuates between 10 and 30 with occasional spikes to 60%. RAM Memory utilization is about 50% and Flash is about 60%. So I don't think the router is overloaded. Any ideas would be helpful.
- DoS Attacks is unfortunately named and really just means you've had connections to those IPs so shouldn't be causing that issue at all. Could you change your NAT from secure to open please in WAN and see if that helps. Also regarding the interface issue in System Information on the R-App panel options could you change the number of retries to 5 please and then reboot the router, see if that helps.
My modem is on the roof so I can't get it right away.
I had the 2.4 on Auto and I have now swapped to 1. I am not using Smart Connect.
There are about 6 to 8 2.4 GHz signals depending on where I am in my home. They are all below -70dB signal strength with the xr500 at -45dB. I changed the 5 GHz to channel 100 which is clear from the other 3 signals from other networks.
As far as devices there is everything from lightbulbs to computers, there are 19 items on 2.4 and 5 on 5 GHz. There are a handful of hardwired devices, in total there are 35 devices.
- Have you tried my suggestions above?
Latest update, besides the noted changes above in message 1014, when I arrived home today the router was completely down requiring that I manually reboot. I made the changes about an hour ago so now I wait. I don't know if it matters but I actually have the XRM570 kit so I have WIFI Mesh range extender but, I have not set it up as I have WIFI coverage out to the end of my road about a quarter of a mile away. I don't know if it would assist the router but I could set it up if you think it would help.
Besides that I will say that this router is extremely efficient at utilizing the ISP I currently have, being out in the country I have a point to point radio ISP with 25 down 5 up and I have never been able to get over 1.5mbps for actual downloads from a host. Currently I am dowloading a LOL update and its running steady at 3.5 down. I have seen similar results on PS4 updates.
