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Forum Discussion

Freekless's avatar
Freekless
Follower
Jan 24, 2019

XR500 drops internet

My XR500 has been dropping Ethernet and the WiFi continues to work perfectly fine please help.
Riverstyxx's avatar
Riverstyxx
Aspirant
Feb 03, 2019
Wondering this myself. Just set this router up yesterday and had this happen first thing this morning. I am leaning on returning this router as I dont believe it will be fixed due to being an known issue for so long at this point. I watch tv through my xbox and with the console in energy saving mode it wont auto boot into tv mode.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 04, 2019

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

How is the xbox connected to the XR router? Wireless or wired? 

 

You'll need to talk with MS support about the consoles modes and how to configure them. 

Riverstyxx wrote:
Wondering this myself. Just set this router up yesterday and had this happen first thing this morning. I am leaning on returning this router as I dont believe it will be fixed due to being an known issue for so long at this point. I watch tv through my xbox and with the console in energy saving mode it wont auto boot into tv mode.