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Forum Discussion
XR500 Ethernet ports die randomly?
So I contacted NetGear within the first 30 days of using the router with an issue where the ethernet ports stop connecting randomly. They instructed me to manually reapply the updated the firmware (2....
I've sent you a PM with a firmware that may resolve the issue.
I uploaded the firmware and everything seems fine so far. It said that it was an older firmware, should I not update my firmware any further at this time? Is it just a software issue and not a phyiscal issue for the router?
- I'd leave it on the firmware I gave you for now if the issue was happening that frequently. The fix I believe will be coming in the next firmware release. Software as far as I'm aware.
Same issue occured again and all wired connections are down but wireless is functional. Any ideas?
- I am having the same problem my wifi works great but I have to reset my router sometime twice a day to get my ethernet ports to work.
CCOPELAND, welcome to the party. Most likely you have an XBox that is set to instant on within your network. You have two choices to solve the problem at present: 1. Disable the Instant On mode from your XBox. 2. Put a switch such as (NETGEAR 5-Port Gigabit Unmanaged Switch (GS605NA)) between your XBox and your XR500. The XBox's Instant On Mode is causing an internal conflict on the XR500 that disables the LAN ports. Either one of the two options will correct your problem.
- Thank you but why did it just start doing this I've had it for almost a year and never had this problem.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?What is the Mfr and model# of the ethernet switch if one is in the configuration.
What wired devices do you have connected to the LAN ports?
CCOPELAND wrote:
I am having the same problem my wifi works great but I have to reset my router sometime twice a day to get my ethernet ports to work.- Xr500 is the router it connected to a netgear modem supplied by frontier. The firmware is the most current and I do not have a switch connected.
