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Forum Discussion

ErikE's avatar
ErikE
Guide
Jun 26, 2018

XR500 Ethernet ports die randomly?

So I contacted NetGear within the first 30 days of using the router with an issue where the ethernet ports stop connecting randomly. They instructed me to manually reapply the updated the firmware (2....
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Jun 26, 2018
I've sent you a PM with a firmware that may resolve the issue.
CCOPELAND's avatar
CCOPELAND
Guide
Apr 18, 2019
I am having the same problem my wifi works great but I have to reset my router sometime twice a day to get my ethernet ports to work.
  • PolikosFoinix's avatar
    PolikosFoinix
    Star
    Apr 18, 2019

    CCOPELAND, welcome to the party.  Most likely you have an XBox that is set to instant on within your network.  You have two choices to solve the problem at present: 1. Disable the Instant On mode from your XBox. 2. Put a switch such as (NETGEAR 5-Port Gigabit Unmanaged Switch (GS605NA)) between your XBox and your XR500.  The XBox's Instant On Mode is causing an internal conflict on the XR500 that disables the LAN ports.  Either one of the two options will correct your problem.

    • CCOPELAND's avatar
      CCOPELAND
      Guide
      Apr 18, 2019
      Thank you but why did it just start doing this I've had it for almost a year and never had this problem.
      • C1R3's avatar
        C1R3
        Tutor
        Apr 18, 2019
        Did you just recently wire up an xbox? I've had this prob since day one. Many firmware updates later and the problem still persists. I wouldn't hold your breath for a real fix. Start researching a new router.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 18, 2019

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the Mfr and model# of the ethernet switch if one is in the configuration.

    What wired devices do you have connected to the LAN ports? 

    CCOPELAND wrote:
    I am having the same problem my wifi works great but I have to reset my router sometime twice a day to get my ethernet ports to work.

     

     

    • CCOPELAND's avatar
      CCOPELAND
      Guide
      Apr 18, 2019
      Xr500 is the router it connected to a netgear modem supplied by frontier. The firmware is the most current and I do not have a switch connected.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 18, 2019

        What is the Mfr and model# of the ISP modem the NG router is connected too?

         

        What LAN devices do you have connected to the router? 

         

        Please try downgrading to v32 FW. Factory reset and setup from scratch after the downgrade. 

         

        CCOPELAND wrote:
        Xr500 is the router it connected to a netgear modem supplied by frontier. The firmware is the most current and I do not have a switch connected.