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Forum Discussion
XR500 Ethernet ports die randomly?
So I contacted NetGear within the first 30 days of using the router with an issue where the ethernet ports stop connecting randomly. They instructed me to manually reapply the updated the firmware (2....
I am having the same problem my wifi works great but I have to reset my router sometime twice a day to get my ethernet ports to work.
CCOPELAND, welcome to the party. Most likely you have an XBox that is set to instant on within your network. You have two choices to solve the problem at present: 1. Disable the Instant On mode from your XBox. 2. Put a switch such as (NETGEAR 5-Port Gigabit Unmanaged Switch (GS605NA)) between your XBox and your XR500. The XBox's Instant On Mode is causing an internal conflict on the XR500 that disables the LAN ports. Either one of the two options will correct your problem.
- Thank you but why did it just start doing this I've had it for almost a year and never had this problem.
- Did you just recently wire up an xbox? I've had this prob since day one. Many firmware updates later and the problem still persists. I wouldn't hold your breath for a real fix. Start researching a new router.
Unsure. I had the same issue, it worked fine for the first year and then suddenly started occuring for me as well. I tried everything, and I literally mean everything, multiple support tickets, 2 different RMAs, multiple versions of firmware (going backwards and then forwards in versions) and it was still occuring. I honestly don't think they know the cause of it internally yet, the only thing that we've been able to come up with is something with the DHCP request from an Instant On XBox causes the LAN ports to die until reboot. Until I killed the Instant On and then put a switch inbetween I got to the point of wanting to throw my XR500 out the window because of the number of reboots I was doing. Not to mention the out of the blue death of my LAN ports in the middle of gaming on my PC. I feel your pain, trust me :).