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Forum Discussion

ErikE's avatar
ErikE
Guide
Jun 26, 2018

XR500 Ethernet ports die randomly?

So I contacted NetGear within the first 30 days of using the router with an issue where the ethernet ports stop connecting randomly. They instructed me to manually reapply the updated the firmware (2....
PolikosFoinix's avatar
PolikosFoinix
Star
Apr 18, 2019

Furry, how is this a Microsoft problem?  I never had this issue with my R7000.  I have two friends that have R7000s that have XBoxs in Instant On mode and they have never had this issue.  It's only with the XR500 Pro GAMING Router.  Seems kind of ironic to have such a big problem with a game console on a gaming router.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 18, 2019

It's plagues other Mfr routers as well. Not just NG. Possible that code in R7000s handles it's better than XRs. Those I haven't seen this on my XR450 which has same HW accept for 2.4Ghz wifi. This is a MS issue. NG and MS need to collaborate to ensure that both router FW and MS Instant ON plays well with each other wiht out a need for a switch however the switch is a work around. This is a MS issue.

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Apr 18, 2019
    We do understand the issue is frustrating, multiple teams are collaborating on the issue and as said above other routers suffer this.
    • CCOPELAND's avatar
      CCOPELAND
      Guide
      Apr 18, 2019
      Well I just ordered my nighthawk switch and it will be here tomorrow. Hopefully it will work.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 18, 2019

        Let us know how it goes. In mean time, disable Instant On if your gaming on xbox one or try the downgrade to v32. 

        CCOPELAND wrote:
        Well I just ordered my nighthawk switch and it will be here tomorrow. Hopefully it will work.

         

  • PolikosFoinix's avatar
    PolikosFoinix
    Star
    Apr 18, 2019
    FURRYe38 wrote:

    It's plagues other Mfr routers as well. Not just NG. Possible that code in R7000s handles it's better than XRs. Those I haven't seen this on my XR450 which has same HW accept for 2.4Ghz wifi. This is a MS issue. NG and MS need to collaborate to ensure that both router FW and MS Instant ON plays well with each other wiht out a need for a switch however the switch is a work around. This is a MS issue.

    I wasn't aware this was occuring with other mfg's routers.  

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 18, 2019

      It's been occurring since day one of the xbox one. :smileywink:

      • LevelUpLiam24's avatar
        LevelUpLiam24
        Apprentice
        Apr 19, 2019
        Happy to report back that switching the geo-filter to spectating mode when the console is off (using instant on) allows the auto updates for games and apps to push to the xbox. And then switching back to filtering mode when the console is on.

        It's worth noting I am connected wired through a switch. But finally got this all resolved!