NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ErikE
Jun 26, 2018Guide
XR500 Ethernet ports die randomly?
So I contacted NetGear within the first 30 days of using the router with an issue where the ethernet ports stop connecting randomly. They instructed me to manually reapply the updated the firmware (2....
sivola
Jul 22, 2019Tutor
I am using the hotfix and it keeps happening to me... i must say this is super frustrating to buy such an expensive router and have it fail with the most reliable feature it should have.
And with all do respect telling people to turn instant-on and automatic updates is not a solution, and quite frankly it doesn't always help at all.
- FURRYe38Jul 22, 2019Guru - Experienced User
What happens if you put a external network Gb LAN switch between the XR router and your LAN devices? https://www.netgear.com/support/product/GS105.aspx
Seen others post that this helps there odd disconnections with game consoles and the XR router.
Have you setup IP address reservations for your LAN devices ON the router?
sivola wrote:I am using the hotfix and it keeps happening to me... i must say this is super frustrating to buy such an expensive router and have it fail with the most reliable feature it should have.
And with all do respect telling people to turn instant-on and automatic updates is not a solution, and quite frankly it doesn't always help at all.- Netduma-FraserJul 23, 2019NetDuma PartnerHi sivola, I've responded to one of your other posts. I realise it is a frustrating issue and rest assured it is being worked on. Have you tried the workaround above?
- C1R3Jul 23, 2019TutorJust return the router. They have been "working" on a fix for well over a year. This router will be obsolete before you get an actual fix. I've already moved on to an Asus router and surprise, I don't have this issue ever. Best of luck