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Forum Discussion
[XR500] External USB 3.0 HDD formated in ext4 does not show up in ReadyShare storage
Hello,
My external HDD (Toshiba) formated in EXT4 does not show up in ReadyShare storage. It works when it is formated in NTFS.
According to the user manual p. 121, here: https://www.download...
Netduma-Fraser wrote:
Could this be the cause?
"Some USB external hard drives and flash drives require you to load the drivers onto the computer before
the computer can access the USB storage device. Such USB storage devices do not work with the router."
Otherwise try a different USB port on the router
No, it is not the cause: it would not explain why it works when the drive is formated in NTFS. I tried all the USB ports already, beside, same, it works with NTFS, Fat32 and exFat. I also used a simple USB key: same behavior, it works in NTFS, Fat32 and exFat but not with EXT4.
Note also the LED of the router are on when the disk is plugged so the router sees the disk.
Everything points toward a filesystem support issue.
Would recommend you contact Netgear directly through http://support.netgear.com/ as it's a hardware issue and so I'm limited on what advice I can give as I'm from the software company Netduma
OK, thank you. I'll try to update the thread with the outcome
So, I contacted the support (case #40902191) who explained that I had to buy a premium support package to get assisstance and they closed the case.
EXT4 is supported according to the page 121 of the user manual so from my perspective Netgear lies on the specs or provides buggy firmware. We don't have any option to install alternative firmware so as far as I am concerned, Netgear is still responsible because my product does not meet the requirements I bought. **bleep**ty brand, **bleep**ty product.Netgear bashing time on social media !