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Forum Discussion
Xolhid
Mar 23, 2018Apprentice
XR500 Factory Reset Itself!!!
I woke up this morning with no wifi and no internet to my wired devices. At first I thought my girlfriend didn't pay the internet bill again. I logged into the router to check some things out. Low an...
Xolhid
Mar 23, 2018Apprentice
It won't be hard to keep an eye on it as the internet is unavailable until the setup is complete. It will be obvious if it happens again. I didn't think I needed to use the backup settings feature, but now I guess I have to.
Threlnos
Mar 26, 2018Tutor
Yeah I'm having the same issue as well it's really annoying and I don't understand what the issue is. This was working just fine for the past week and a half since I got it. I also tried to test something out an a simple reboot and that would trigger this problem as well.
- Netduma-FraserMar 26, 2018NetDuma PartnerHi Threlnos, make sure you're upgraded to the latest version then do a factory reset and let us know if it happens again and if you're able to reproduce it.
- ThrelnosMar 26, 2018Tutor
I'll try this out but this is my third time redoing my settings (did a restore but didn't seem to do anything thing) so I have had to setup my various devices throught out the house for the 3rd time in less then 12 hours. I will do the factory reset and let you know the results.
- JasonNMar 27, 2018NETGEAR Employee Retired
Hi Threlonos,
When performing the factory reset. Make sure you hold the reset button on the back for at least 10-15 seconds and then let it boot all the way up. :]
Please let us know when you have performed those steps.
- Jason N