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Forum Discussion
XR500 Factory resets itself in the middle of the day, Why?
Continuting my XR500 lovefest (by love, I mean it's making sex to me)...
My XR500 does a factory rest of itself, for not apparent reason, at approximatly 0700pm this evening. No power outage, conn...
You can do a backup/restore, there is nothing wrong with doing this. However, I would not recommend taking a backup from an old firmware and applying it to a newer firmware. Think of it as firmware specific and it's fine to do so.
I doubt the update would have changed settings. Are you accessing the interface the same way from the same device every time? Did the logs indicate that the router had done a reboot/reset?
I doubt the update would have changed settings. Are you accessing the interface the same way from the same device every time? Did the logs indicate that the router had done a reboot/reset?
Fraser,
Thanks for clearing up the backup/restore question. You can believe the firmware update outcome or not (it appears not). So many folks can't believe it becuase it doesn't happen to them. I was here, I saw the settings, like the "Router MAC Address" setting change from "use default" to "use computer MAC address", which broke my passthrough with Uverse. and MAC reservations go bye bye, which broke printing. However, kept things like WiFi settings.
Stuff happens with firware updates, I get it, so it is what it is and this was a month or so ago so I'd swallowed it and moved on. I'll do another firmware update, only when a security issue is resolved, and be ready for a problem that hopefully won't come.
My motivation behind this post is that, unrelated to any changes, the router did a full factory out of the box reset, in the middle of the day removing everything.
Yes, I'm accessing the interface through the same browser (granted, Firefox updates occasionally) on the same hardwared system. No one was accessing the admin interface during the reset and I'm the only one who uses the admin interface.
Unfortunatly, the logs have truncated, assuming I'm looking in the right spot (system information -> Logs and/or settings -> monitoring -> logs). But, I just did a export and would be happy to let you take a look if you think it would help.
- This is certainly really strange. Do you have the router plugged into a power extender/strip rather than directly into a wall outlet? If so can you switch it over to the wall please. Unforeseen issues can occur if it's not receiving the correct power.
Power can definetly cause problems. I have the XR500, my Uverse router and my dekstop plugged directly into a known good UPS (APC 1500 Pro).