XR500 frequently drops internet connections

Hey All,

I am currently experiencing an issue with my new XR500, As the title says my connection disconnects for about 3-10 seconds from time to time throughout the day. As well as the lights on my router constantly blinking, I am aware that they indicate if there is traffic on our network but, After trying multiple solutions from this forum I wasn't able to solve that issue either.

I am using a wired connection (Cat6)

Thanks in advance!

13 Replies

Netduma_Alex
NetDuma Partner
Sep 10, 2019
What is the XR500 connected to upstream? An ISP router, a modem, or straight into the wall?
- JordyJ
  Aspirant
  Sep 10, 2019
  It's connected to a modem from my ISP
  - Netduma_Alex
    NetDuma Partner
    Sep 10, 2019
    What kind of modem is it? Is it purely a modem or does it work as a router? I'm trying to figure out if it could be doing any traffic management on it's own which might be interfering with DumaOS.

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XR500 frequently drops internet connections