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grdmstr75's avatar
grdmstr75
Aspirant
Oct 12, 2022
Solved

Xr500 gaming router - updated FW to latest - connect to Century link C4000bz modem

Hello, I need support to assist in getting this setup.   Breakdown: newly installed DSL 80MB century link connection with CL modem model C4000bz , it is powered up and working online Internet DSL c...
  • grdmstr75's avatar
    grdmstr75
    Oct 13, 2022

    thanks for the tip , however i was able to get it working now. 

     

    i put the Modem which is a CL C4000bz model and the only one they distro now from what i was told by CL. 

    once i put in bridge mode i left the Vlan tag as 201. CL support told me to put it as 0 which did not work.  Once i put in Transparent mode and rebooted my Xr500 router was able to use PPOE to access ISP server.  The physical setup is plug eth cable into LAN port 1 on the Modem C4000bz and plug other end to Xr500 WAN port. vohalia - setup creds for PPOE login , did not have to setup VLan tagging either works now. 

grdmstr75's avatar
grdmstr75
Aspirant
Oct 12, 2022

as I typed they are worthless - LEVEL 1 support. 

Netduma-Liam's avatar
Netduma-Liam
NetDuma Partner
Oct 13, 2022

Is the modem they've provided you a router/modem combo? Can you please let us know the exact make and model of it? Perhaps we can lookup some guides on it and assist you.

 

Generally, I'd recommend taking the WAN IP of the XR500 (Found in the DumaOS interface under System Information -> Network status) and putting it in the modem's DMZ. This is generally a more reliable solution than using a bridge/modem mode.

  • grdmstr75's avatar
    grdmstr75
    Aspirant
    Oct 13, 2022

    thanks for the tip , however i was able to get it working now. 

     

    i put the Modem which is a CL C4000bz model and the only one they distro now from what i was told by CL. 

    once i put in bridge mode i left the Vlan tag as 201. CL support told me to put it as 0 which did not work.  Once i put in Transparent mode and rebooted my Xr500 router was able to use PPOE to access ISP server.  The physical setup is plug eth cable into LAN port 1 on the Modem C4000bz and plug other end to Xr500 WAN port. vohalia - setup creds for PPOE login , did not have to setup VLan tagging either works now.